Question 1

When will my order be packed?

Accepted Answer

Orders are packed during the published packing hours after confirmation.

Question 2

How can I track my order?

Accepted Answer

Use the tracking page with your order number and phone number.

Question 3

How can I contact support?

Accepted Answer

Call us during support hours for help with an order or delivery.

Question 4

Do you deliver outside Kathmandu?

Accepted Answer

Yes, we deliver all over Nepal. After packing, delivery takes 1-2 business days inside Kathmandu Valley, 2-4 business days to main cities outside Kathmandu, and 4-7 business days to remote areas.

Question 5

How much is the delivery charge?

Accepted Answer

It depends on your city. Check the delivery charges page for your area. The delivery charge is paid in advance, via eSewa, Khalti or mobile banking, before your parcel is dispatched.

Question 6

Can I return or exchange a bag?

Accepted Answer

We offer exchanges, not refunds. Report a damaged, defective or wrongly described product within 24 hours of delivery. Open the parcel with the rider present; if there is a problem, return it with the rider at no extra charge. After the rider has left, exchange handling costs Rs 250.

Question 7

Can I get faster delivery inside the valley?

Accepted Answer

Yes. You can book an inDrive, Yango or Pathao rider to collect your parcel. The product price must be fully paid first, and you pay the rider's charge.

Question 8

Do prices include tax?

Accepted Answer

Yes. All product prices include applicable government taxes.

Question 9

Where is your shop?

Accepted Answer

Our shop is in Samakhusi, Kathmandu, 100 m towards the Atmagyan area from near Rehdon School. It is open Sunday to Friday, 10:30 AM to 6:30 PM, and closed on Saturday.

Frequently Asked Questions

Our Location

Support Time

Packing Times

Need Help?

Frequently Asked Questions

Our Location

Support Time

Packing Times

Need Help?

Frequently Asked Questions

Our Location

Support Time

Packing Times

Need Help?

1When will my order be packed?

2How can I track my order?

3How can I contact support?

4Do you deliver outside Kathmandu?

5How much is the delivery charge?

6Can I return or exchange a bag?

7Can I get faster delivery inside the valley?

8Do prices include tax?

9Where is your shop?

Frequently Asked Questions

Our Location

Support Time

Packing Times

Need Help?

1When will my order be packed?

2How can I track my order?

3How can I contact support?

4Do you deliver outside Kathmandu?

5How much is the delivery charge?

6Can I return or exchange a bag?

7Can I get faster delivery inside the valley?

8Do prices include tax?

9Where is your shop?