Why AR-STORE Nepal Can Be Late Replying to DMs

Many customers ask why AR-STORE Nepal is late replying on WhatsApp, Messenger, Instagram, TikTok, and Facebook. We understand the frustration. You message us because you want to order, ask about delivery, or check a product quickly.

But we have a limited number of staff, and every platform gets messages in bulk. Our TikTok inbox becomes full. WhatsApp becomes full. Facebook and Instagram also receive many messages, comments, screenshots, and order requests every day.

It becomes very hard to reply to every single customer at the same time.

Why chatting takes so much time

When we reply to one customer, that customer may reply again after 10 to 20 minutes. During that time, our staff may already be talking to another customer. Then another message comes from another platform. Then another order detail has to be checked.

This back-and-forth creates many chances for mistakes:

• wrong product details can be copied
• wrong phone number can be entered
• wrong address can be written
• old messages can be missed
• staff may reply late because they are helping another customer
• late-night messages may not be seen until office time

We do not want to give wrong information or create wrong orders just because everything happened inside a fast-moving chat inbox.

DMs are not private enough for ordering

Nepal is moving into a digital era. Ordering from Facebook comments, Instagram comments, TikTok comments, or leaving your phone number publicly is not safe for your privacy.

When you write your phone number in a comment, other people can see it. When you send order details across many apps, it becomes harder to keep everything organized and protected.

Our website is safer and cleaner because your order details go directly into our order system.

Website order is faster

If you already know which product you want, ordering from the website usually takes less than five minutes. After you learn it once, future orders can take around two minutes.

Taking the same order from WhatsApp, Messenger, Instagram, or TikTok can take 10 to 15 minutes or more because our staff has to ask for product name, color, quantity, phone number, address, delivery area, payment status, and confirmation one by one.

For example, if you like one of our glossy bags, you can go to the website, select the glossy bag, place the order, and get it delivered quickly in Kathmandu city. For outside Kathmandu, estimated delivery timing is also shown through our delivery and tracking flow.

You do not need to wait for a DM reply just to ask where your parcel is. You can use Order Tracking and check the parcel status yourself.

Why this helps keep prices better

If we had to hire many extra people only to reply to hundreds of DMs every day and manually take every order, that cost would also affect the business.

Instead, we want to put more effort into good bags, better pricing, packing, delivery, and website systems. When customers order from the website, it helps us process more orders with fewer mistakes and keep the service more affordable.

This is how you help us too. If you want better quality bags at a better rate, please support the website ordering system.

If you do not know how to order online

If you have never ordered from a website before, it may take a little time at first. Maybe 10 minutes to understand the steps. But after that, it becomes easy.

You can also watch our TikTok videos where we show how to order from the website. Once you learn it, you can order from AR-STORE regularly without waiting for DM replies.

When you should call

If your issue is urgent, or if you do not understand the order process, please call us during support hours. Calling is faster than waiting for a DM reply.

When DMs may still be used

DMs may still be used only when AR-STORE support asks you to send a photo, video, screenshot, or proof after a call. In that case, please send only the requested proof and keep the call details clear.

For tracking, use Order Tracking. For delivery charge information, visit Delivery Charges.